I'VE ENTERED THE WRONG ADDRESS, CAN I CHANGE IT?
It happens! Just email us as soon as possible, and we will make the necessary changes. However, we can't change it if is already processed to be shipped or has been shipped out. We suggest you make arrangements with your local Post Office to redirect the item to you if possible.
CAN I CANCEL MY ORDER AFTER IT'S BEEN PLACED?
It is possible to cancel within 24 hours after the order has been placed. After that, we are unable to cancel your order once it has been processed and/or shipped.
Buyer no longer wants the items - this is the most common example which we cannot honor if we want to continue offering great value at Small But Awesome. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
Buyer found items cheaper somewhere else - Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
I HAVE MULTIPLE ORDERS, WHY DID I ONLY RECEIVE ONE?
When a customer purchases multiple items, we sometimes use different distribution channels to fulfill the order. Because of this, your items will be shipped separately. No worries! Other items may be on their way. We suggest you contact us for an update.
WHERE ARE MY ITEMS COMING FROM?
Although our fulfillment house is located in America, some of our
specialty items are located in other countries such as Australia,
Germany, & United Kingdom.
I DID NOT RECEIVE MY ITEMS WITHIN ESTIMATED DATE OF DELIVERY
Although our fulfillment house is located in America, some of our specialty items are located in other countries such as Australia, Germany, UK and China. So we have to take in account when those countries observe holidays etc. These will push your item shipment date back.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be
sent in separate packages, even if you've specified combined shipping. Please keep this in mind when receiving deliveries.
I ENTERED MY TRACKING NUMBER & NO INFO IS FOUND!
It usually takes up to 5 days to start tracking your order because of the processing and internal delivery in the supplier's country. When that happens, just shoot us a message and we will try our best to give you an update on our end
CUSTOMER QUESTIONS & ANSWERS
Q: If I do not receive my product, do I get a refund?
A: Please contact your local post office in reference to your package first. If you have not received your item(s) within the delivery time, please contact us for additional help.
Q: Will I receive information for my order?
A: Yes. You will be provided details of your order and you can also check the status of your order by clicking the 'Order Lookup' tab on the top of the site.
If you have any other questions, please send an email to email@example.com and we will do our best to help you out. Please allow 48-72 hours for us to respond as we do have multiple online stores.